Refund Policy
At Sarah and Kate Charleston, we strive to provide every customer with exceptional service and a pleasant shopping experience. This return and refund policy has been carefully designed to ensure maximum satisfaction under clear and transparent conditions.
Return Conditions
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Returns can only be initiated after the product has been physically received.
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The return must be requested within 15 days of receipt.
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Once approved, you have an additional 15 days to return the item.
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The return shipment must be sent to its original location: our supplier in China.
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Return shipping costs, including any international shipping or customs fees, are fully borne by the customer.
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Items must be unworn (trying on is allowed), unwashed, undamaged, and in original condition with all tags attached.
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Wearing the item beyond fitting is not permitted.
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Ordering multiple sizes with the intent to return part of the order is not allowed.
By placing an order, you acknowledge and accept that returns must be shipped to our overseas facility in China, and that all related costs (including customs duties, taxes, and shipping fees) are the customer’s responsibility. These costs are not refundable.
Final Sale Items
Items purchased during Final sales promotions (40% discount or higher) cannot be returned. This exclusion will be clearly indicated in the sale offer. Purchases marked as Final Sale are not eligible for returns, refunds, or disputes under any circumstances.
Restocking Fee
A $20 restocking fee will be deducted from your refund for each returned item. This fee helps cover inspection, handling, and reintegration into our stock system. By completing your purchase, you agree to the $20 restocking fee that applies to all returned items.
100% Return Guarantee on Unused Items
We offer a full return guarantee on all unused products that meet the above conditions.
Return Costs
Return costs are the responsibility of the customer. Sarah and Kate Charleston does not reimburse return shipping costs or any related expenses. For more details, please refer to our Terms of Service.
Total Return Period
Customers have 15 days to report a return and 15 more days to ship it back. The total return period is 30 days from the date of receipt. Returns that are declared or shipped after this period will not be accepted. Returns requested or shipped after this 30-day period are not eligible for refunds or disputes.
100% Guarantee on Defective Items
We offer a full guarantee on any product with a manufacturing defect. Defective items may be returned for a full refund or exchange, based on your preference.
Return Process
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Email your return request to info@sarahkatecharleston.com within 15 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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Ship the item at your own expense, including any customs duties or shipping charges.
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We strongly recommend using a trackable shipping method. Returns sent without valid tracking information showing delivery to our facility cannot be processed and will not qualify for a refund.
Refunds
Once the returned item has been received and approved for condition, the purchase amount will be refunded within 15 days via the original payment method (minus any applicable fees such as the restocking charge, if applicable).
Liability
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We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer.
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Incorrect addresses are the customer’s responsibility.
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Address errors must be reported within 24 hours of placing the order.
Contact
For any questions about returns, please contact us at:
Email: info@sarahkatecharleston.com
Sarah and Kate Charleston is committed to fair and efficient handling of all returns. By following this policy, we ensure a smooth return experience for everyone. By placing an order on our website, you acknowledge that you have read, understood, and agree to this Return & Refund Policy, including all terms regarding restocking fees, return shipping costs, final sale exclusions, and dispute limitations.
Return Adress
Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China